Summary of our privacy policy

  • Fouredo AB is the personal data controller and collects and manages your personal data in accordance with the GDPR regulation.
  • We collect and store your personal data in order to fulfill our agreement with you as a customer.
  • We use your personal information in order to market and sell our trips. In order to provide as personally relevant marketing as possible, we use your browsing history and behavior on our website. Here you can read more about how we use your personal data for marketing purposes.
  • You can at any time refuse to receive marketing from Fouredo AB and also have the right to find out what personal data we have about you, and that in case the consent is the basis of the personal data withdraw this consent.

Privacy Policy content

Fouredo AB performs all processing of personal data in accordance with applicable legislation. We care about your privacy and want to be transparent about how your personal data is processed. We therefore ask that you take the time to read our Privacy Policy. This deals with e.g. the following:

  • What types of personal information we collect and for what purposes.
  • When and how we can share personal information within Fouredo AB and with other partners.
  • How long we save your personal data and for what purposes.
  • Your rights, including how to access and how to update your personal information

We have tried to design this Policy as simple as possible but in case you are unfamiliar with concepts such as personal data controller or specific categories of personal data, you can start by reading more about these and other concepts under Key Concepts.

Key Concepts

Personal data: Personal information is any kind of information that can be directly or indirectly attributed to a real person, e.g. name, social security number, booking number and IP number, if they can be connected to real persons.

Personal data controller: The person responsible for personal data is the actor who alone or together with others determines the purposes and means of processing personal data.

Online Advertising: Marketing Messages That You Can See on the Internet.

Specific categories of personal data: These are categories of personal data that reveal racial or ethnic origin, political views, religious or philosophical beliefs or membership of the trade union and the treatment of genetic data, biometric data to uniquely identify a natural person, health information or data on a sexual person’s sexual or sexual orientation.

Personal data we collect and purpose

When you sign up for our newsletter:
In order for us to be able to provide the newsletter to you, we collect the following personal data.

  • E-mail address

When you search our site:
In order for us to improve your user experience and provide you with customized services, we can collect the following personal data.

  • Travel preferences based on the filtering in how you search.
  • Information about your browsing habits on our site.
  • Information about when you click on one of our ads, including those shown on other partner sites.
  • Information on how you reach our digital services, including operating system, IP address, network identifiers and website information.
  • Your social preferences, such as interests and activities.

When booking a trip:
In order for us to be able to supply the products to you, we collect the following information. When you buy our products we collect the personal information below.

  • Passenger information, passport information, information from other ID documents.
  • Insurance details.
  • Relevant medical information and other special, costly, or disability related needs.
  • Information about your purchases, including what you purchased, when and where you bought it, how you paid and credit or other payment information.
  • Information about your browsing habits on our site.
  • Information that you click on one of our ads, including those shown on other organizations’ websites.
  • Information on how you reach our digital services, including operating system, IP address, network identifiers and website information.
  • Social preferences, interests and activities.

When you contact us or when we contact you or when you participate in promotions, competitions, surveys or other questionnaires about our services:
In order for us to be able to get in touch with you, answer inquiries from you and administer competitions, campaigns, etc., we deal with the following personal data.

  • The personal information you provide when you contact us, for example via e-mail, letter, phone or social media. In the first place, we collect the information we need to contact you, such as your name, username and e-mail address.
  • Information about e-mail and other digital communication that we send to you and which you open, including links in these that you click on.
  • Your feedback and your contributions to customer surveys and questionnaires.

Personal information you provide regarding other individuals and for fellow travelers:

  • When another person uses your personal information to make a booking or to contact us regarding a matter where you are involved, we use the personal information that this person provides about you.
  • When you provide personal information about other persons, you must be sure that these persons are informed and that you are allowed to leave the information. You should also make sure that these fellow travelers understand how their personal data may be used by us.

Use of your personal data

In addition to what has already been stated under the heading above “Personal data we collect and purpose”, we use your personal data for the purposes described below. Please note that in the event that you do not provide us with any personal information, it may prevent us from providing you with products and services that you desire or prevent us from entering into agreements with you regarding such products or services.

To provide products and services at your request

We need to process your personal information to manage your account or booking, provide you with the products or services you wish to purchase and assist you with any other orders or repurchases you request.

To manage and improve our products, services and day-to-day operations

  • We use personal information to manage and improve our products, websites, mobile apps, customer loyalty programs and other services.
  • We monitor how our services are used, in order to protect your personal information, detect and counter fraud, other crimes and abuse of services. This helps us ensure that you can safely use our services.
  • We can use personal data to carry out market research, internal surveys and development, and to develop and improve our product range, services, stores, IT systems, security, know-how and the way we communicate with you.

To get in touch and interact with you

  • We always want to improve our service to you. When you contact us, for example via e-mail, letter, and telephone or via social media, we can therefore use personal information to help you with clarifications or assistance.
  • We need to process your personal data in order to handle campaigns and competitions you choose to participate in, including those we conduct with our suppliers and retail partners. For example, in case you win a prize.
  • We can invite you to participate in customer surveys, questionnaires and other market research activities organized by Fouredo AB or by another partner for our account.

To be able to provide marketing and custom marketing to you

  • We use your personal data to be able to provide marketing and offers to you and to, based on the personal data you provide, be able to adapt marketing through profiling in order for you to receive offers that are relevant to you.
  • You can read more about how we use your information for marketing and your rights below in the section “Marketing communication”.

Marketing & Communication

We want to ensure that all marketing communications related to our products and services within Fouredo AB, and to those from our suppliers, retail partners, including online advertising, are relevant in relation to your interests.

To do this, we can use your personal information by analyzing your previous purchases, browsing habits and search settings when using our site. We therefore use profiling to find out which products, services and information you may be most interested in. Hereby we have the opportunity to tailor our communication so that it becomes more relevant and interesting to you. To understand you as a customer better, and to be able to provide services and marketing communications (including online ads relevant to your interests), we can also reconcile personal information we collect when you make purchases in store with personal data collected from our websites, mobile apps and other sources. You can read more about how we collect information via your browser in our cookie policy.

We would like to send relevant offers and news to you about our products and services. We may therefore contact you with marketing communications via e-mail, sms, push notifications, mailbox advertising and telephone. We can also send information about partners’ products and services that we think may be of interest to you. We do this only on condition that you have previously agreed to receive such marketing communications.

If you do not wish to receive marketing from us, you may at any time refuse such by means of settings on our website, by using the link for deregistration contained in all offers we send to you by e-mail or by contacting us via the contact details at the bottom of this policy. Of course, your choice is, but in case you prefer not to receive market information from us, it prevents you from receiving nice offers and promotions that may be of interest to you.

You can still receive service-related information related to your trip from us, even when you are at the destination. For example, when confirming the bookings you have made with us and when providing important information when using our products and services. We can also contact you via SMS when you are on the spot to inform you about relevant offers and excursions on your trip.

Market Research

In order to improve our products and services, we would like to have your comments. We can therefore contact you for market research purposes. You always have the opportunity to choose whether you want to participate, or continue to participate, in our market research or not.

We may consider your responses to market research regarding products and services we offer to offer you products and services that better meet your needs as a customer.

Sharing personal information with suppliers

In order to be able to provide the products and services that you have purchased, we may need to share your personal information with our subcontractors, Group companies and other partners. These include airlines, hotels and transport companies. We only share personal information with these subcontractors, Group companies and our partner partners to the extent that it is necessary for our suppliers and partners to be able to provide their services to you and us and they only have access to the personal information that is necessary.

If we transfer personal data to a supplier who is our personal data assistant, we always include the necessary agreements to ensure that we keep control of the personal data and that these are handled legally with the greatest certainty by our personal data assistant. We do not sell your personal data to third parties.

Storing personal data

We only store your personal data as long as it is necessary for the purposes stated in this Policy and we also follow what is good practice in the industry and the recommendations and guidelines that exist.

The personal data will only be used for the purposes stated in this Privacy Policy and / or to fulfill legal and administrative obligations. Then we will safely remove your personal information. However, the same personal data can be stored in several different places for different purposes. This means that we may delete a task from a system when it is no longer needed there, while the task may continue to be stored in another system if the purpose remains for that particular system. If data is needed after this period for analytical, historical or other legitimate commercial purposes, we will take appropriate measures to anonymize these data so that they no longer constitute personal data.

The personal data we collect at a booking is stored in our customer database for three years. This is to enable us to comply with the legal requirements for supervision that exist for package travel and for there to be documentation about the trip in the event of a complaint. In the event of a complaint, personal data may be saved for ten years in order for us to have the opportunity to defend ourselves against legal claims.

If you have registered to receive our newsletter, we will process the information needed to administer this as long as you do not deregister from the newsletter or notify us that you no longer want to receive this or else for three years from the time you have booked your trip. You can at any time deregister from receiving the newsletter.

If you are a former customer to us, we will store the personal information we need to continue to contact you with marketing communications as long as you have an active customer relationship with us. We believe that you have an active customer relationship with us if you have purchased products and services from us during the last three years and otherwise you have not deregistered from receiving marketing communications from us. You can at any time deregister from receiving marketing communications from us.

By law, we are obliged to post and maintain certain information that constitutes accounting information. We must therefore store these data for about seven years.

Cookies & similar

Cookies are smaller data files that allow a site to collect and store a width of data on your desktop computer, laptop or mobile device. Cookies help us deliver important features and functionality to our websites, and we use them to enhance your customer experience.

Links to other websites

Our websites may contain links to websites run by other organizations that have their own privacy policies. Please make sure to carefully read the terms and privacy policy before providing any personal information on another organization’s website as we will not be liable for any other organizations’ websites.

Social media

Our websites can include features related to social media such as Facebook and Instagram which have their own personal data policies. Please ensure that you carefully read their terms and privacy policy before providing any personal information as we will not be liable for these functions.

Your rights and contact

Right to revoke consent

In cases where the treatment is based on your consent, you are entitled to revoke this at any time by contacting us.

Right to access

In addition to having online access to the personal information that is related to your account or your booking, you are entitled to receive a copy of the personal data we have about you once a year. You can write to us and request a copy of other personal information we have about you. Please include information that can help us identify and locate your personal information and a copy of valid ID. If you want extra copies, we may charge a reasonable administration fee.

Right to correction, deletion, limitation and right to object to treatment

  • We want to ensure that the personal information we have about you is accurate and up to date. If any information we have is incorrect, please inform us about this. You can at any time request that your personal data be corrected.
  • You have the right to have your personal data deleted eg in case they are no longer needed for the purpose, or if the treatment is based on your consent and you revoke it.
  • You also have the right, under certain conditions, to request limitation of the processing of your personal data and at any time object to the processing of your personal data if the legal basis for the treatment consists of a public interest or a balance of interests and when your personal data is processed to send direct marketing to you.
  • We will update and delete your information, except if we have the right to continue processing them for legitimate purposes.

Right to data portability

If it is technically possible and the legal basis for the processing of your personal data is consent or that the processing has been necessary to fulfill an agreement, you, under certain conditions, have the right to obtain these personal data and the right to transfer these to another person responsible for data.

Contact and complaints

You can also contact us if you have complaints about how we collect, store and use your personal information. We strive to resolve any complaints, but if you are dissatisfied with our response, you can contact the local regulatory authority with your complaints http://www.datainspektionen.se/.

Please submit your requirements or complaints in writing to our Data Protection Officer:

Address: Fouredo AB, G: Kyrkstigen 15, 429 42 Särö.
E-mail: info@fouredo.com

Please note that we may ask you to confirm your identity before we handle your claims or complaints. We can also ask you for more information to ensure that you are authorized to make claims or complaints when you contact us for someone else’s account.

Legal basis for processing of personal data

We will only collect and use your personal information if at least one of the following criteria is met:

It is necessary because of an agreement with you or to take action at your request before the contract is concluded;

To provide products or services you desire
We need to process your personal information in order to manage your account or booking, provide you with products or services that you wish to purchase or assist with orders or repurchases that you request.

It is necessary for us to fulfill legal obligations;

Share personal information with authorities
In order for you to be able to travel, it may be required (due to requirements from the authorities at the place of departure and/or the destination) that personal data be disclosed to and processed for immigration, border control, security and terrorist purposes, or for other purposes which these authorities judges appropriate.

We have your consent;

Customer Account
You give us permission to process your personal data when you register an account on My Sida. Please note that when the legal basis for the processing of personal data is your consent, you at any time have the right to withdraw this consent without prejudice to the legality of the processing that took place before the consent was withdrawn. However, in case you revoke your consent, we may no longer be able to provide a particular service to you.

It is necessary to protect the vital interests of your or other individuals;

In an emergency
Your insurance company, its representatives and healthcare professionals can exchange relevant personal data and specific categories of personal information with us in circumstances where we / they need to act in your place or for other customers’ interests or in an emergency.

It is in the public interest or we have official authority to do so;

Security Operations
We may use personal data to respond to and handle security operations, accidents or other similar incidents, including in medical and insurance purposes.

It is in our or a third party’s legitimate interest and this does not constitute an infringement of your interests or rights;

To better adapt our offerings to you
We can use your personal information in order to better understand your interests and try to predict what other products, services and information you may be most interested in. Hereby we have the opportunity to tailor our communication so that it becomes more relevant and interesting to you.

In cases where we need to treat specific categories of personal data, such as health data for medical reasons, we do this only if one or more of the following additional conditions exist. For example, we have your explicit consent; it is necessary to protect your or another individual’s vital interests and / or that you are mentally and legally incapable of giving consent; it is necessary to establish, exercise or defend our legal rights or when it is necessary in view of an important public interest.

Complaints;

As a customer you can, within 2 months of returning home, complain about your trip with us. During this period, we will save your personal information and travel details to have a basis for future discussions with you as a customer.

Changes of our policy

This Policy replaces all previous versions. We may at any time change the Policy and we therefore ask you to regularly check our/a website/s for updates. In the event of extensive changes, we will clearly disclose this on our/a website/s including, in case we deem it appropriate, with an electronic message to you about the changes to the Personal Data Policy.

Personal data controller on this site is:

Name: Fouredo AB
Address: G:a Kyrkstigen 15, 42942 Särö
Phone number: +46(0)10-160 06 44
Organization number: 559084-7512
Email address: info@fouredo.com

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